Billing and Renewal on Ruk-Com Cloud: What to Know Before Your Expiry Dateบิลและการต่ออายุบน Ruk-Com Cloud: สิ่งที่ต้องรู้ก่อนวันหมดอายุ
Note: Data as of July 2026 — prices and terms may change. Please verify current details on the provider's website.
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How Far in Advance Does Ruk-Com Send Renewal Reminders?
Per the terms of service, Ruk-Com sends renewal reminder emails twice — 30 days and 15 days before the service expires. Check your inbox (including the spam folder) periodically so you don't miss the renewal deadline.
What Happens if You Don't Pay on Time?
If payment isn't made on time, the service is temporarily suspended until payment is received. For an expired domain, its status changes to "Hold," and the customer must pay an additional unlock fee to restore access to the domain.
When Is Your Data Deleted if You Don't Renew?
Data-retention policy differs by service type:
- Cloud Web Hosting: the provider reserves the right to delete customer data after 90 days of no contact or non-payment past expiration, without advance notice
- Cloud PaaS: data is deleted once account credits are depleted, or after the service has been suspended continuously for more than 30 days
Want a host that reminds you clearly before renewal?
Ruk-Com Cloud sends email reminders 30 and 15 days in advance
View Ruk-Com Cloud plans →How to Avoid Getting Suspended
The most reliable approach is to set your own calendar reminder ahead of the actual expiry date — don't rely solely on email reminders, in case they land in spam — and make sure your linked payment method is still valid. For domains, renew at least a week before expiration to avoid Hold status and the unnecessary unlock fee.
Frequently Asked Questions
Will my site disappear immediately if I don't pay?
Not immediately — the service is suspended temporarily first. Data isn't deleted until there's no contact/payment for over 90 days past expiration (for web hosting).
What is the domain unlock fee for?
It's an additional fee required when a domain enters Hold status due to expiration, in order to restore normal access to the domain.
Do Cloud PaaS and Web Hosting have different data-deletion policies?
Yes — Web Hosting deletes data after 90 days of no contact/non-payment, while Cloud PaaS deletes data once credits run out or after being suspended continuously for more than 30 days.