Ruk-Com Cloud Refund Policy: 15-Day Guarantee and Its Conditionsนโยบายคืนเงิน Ruk-Com Cloud: คืนได้ภายใน 15 วัน มีเงื่อนไขอะไรบ้าง
Note: Data as of July 2026 — prices and terms may change. Please verify current details on the provider's website.
Contents
Does Ruk-Com Cloud Offer a Money-Back Guarantee?
Yes — per the terms and conditions published on Ruk-Com's official site, the company will refund the service fee if a customer is not satisfied, provided the request is made within 15 days of service activation.
Conditions You Need to Know Before Requesting a Refund
A few details are easy to miss and worth reading before committing to a long-term plan.
- The refund request must be made within 15 days of activation — no exceptions after that window
- You must state a reason for the refund request
- The refund amount equals what you actually paid, excluding any domain registration fee (domains are non-refundable)
- The service is suspended immediately once a refund request is filed — you cannot keep using it while waiting for the outcome
- No refund applies for early cancellation before the contract term ends, except when Ruk-Com itself terminates the service
How to Request a Refund
In practice, request through a channel that leaves a written record so you have proof of the request date.
- Open a support ticket at hostings.ruk-com.in.th, or message via Line @gjb4980w
- Include your account name, the service you want cancelled, and the reason for dissatisfaction
- Processing takes roughly 1–2 weeks
- Confirm your purchase is still within the 15-day window before filing the request
Ready to try Ruk-Com Cloud?
Covered by a 15-day refund policy · Shared hosting from ฿79/month
View Ruk-Com Cloud plans →Why 15 Days Is Shorter Than Some Competitors
Some international hosts offer 30–45 day money-back guarantees, roughly double Ruk-Com's 15-day window. If you're testing a new site or migrating, plan your evaluation — speed checks, email delivery, WordPress plugin compatibility — to be finished before day 15.
Frequently Asked Questions
Is the domain fee refundable if I request a hosting refund?
No. The terms explicitly state the refund excludes domain registration fees — only the hosting/VPS service fee actually paid is refunded.
Can I still cancel after the 15-day window has passed?
Yes, you can cancel, but you won't receive a refund for the remaining contract period, except when Ruk-Com itself terminates the service.
Can I keep using the service while my refund request is pending?
No — the service is suspended immediately once you file the refund request, so always back up your site data before submitting one.