Metrabyte Support 2026

Metrabyte's team and contact channels

Metrabyte is a Thai company operating for over a decade with a team of more than 30 staff, and it runs its own infrastructure (a Bangkok data center) — so support speaks Thai and has direct access to the actual systems. You can reach the team via Line @metrabyte, phone 02-0263-124, email, the Client Portal/ticket system, plus Facebook and YouTube.

The time zone is GMT+7 (Asia/Bangkok), so issues are handled on the same clock as Thai customers.

Opening a ticket via the Client Portal

For issues that need a tracked history, opening a ticket in the Client Portal is best — the technical team can reference it later. Sign in, go to Support → Open Ticket, pick the department (Technical/Billing), set a clear subject, and include your domain, the error, the time it started, what you've already tried, and a screenshot.

Choosing the right channel

Each channel suits a different need: use Line @metrabyte or phone 02-0263-124 for pre-sales questions, billing, or quick checks; use a ticket for technical issues that need escalation and a record; and use email for matters requiring attachments or long detail. For an urgent outage, flag high priority and state the business impact clearly.

Knowledge base and YouTube

Metrabyte maintains a knowledge base and a YouTube channel to help you self-serve: installing WordPress and scripts, configuring email clients (Outlook, Thunderbird, mobile), managing files via File Manager/FTP, and renewing domains and SSL. Search these before opening a ticket — many answers are already documented or shown on video.

Writing a request that gets a fast answer

Giving complete information up front cuts back-and-forth: always name the affected domain, copy the actual error or attach a screenshot rather than paraphrasing, state when it started so the team can match logs, list what you've already tried, and have your username or registered email ready to verify identity.

Self-check before contacting Metrabyte

Many common issues resolve in minutes, and how you check depends on whether you're on Cloud Hosting or a Cloud VPS: for a 500 error, read the error log in the control panel (or Nginx/PHP logs on a Linux SSD VPS); for email problems, check SMTP, SPF/DKIM, and MX records; for FTP, try passive mode and the firewall (especially on a VPS); for slow WordPress, enable caching, trim plugins, and use Redis on a VPS; for an "Not Secure" SSL, check mixed content and the HTTPS redirect. If basic checks don't help, contact the team via Line @metrabyte or a ticket.

Service hours

Different channels have different response rhythms — tickets are accepted around the clock and answered in business hours, while Line and phone (02-0263-124) are fastest during business hours, all on GMT+7 (Asia/Bangkok). Check current hours at metrabyte.cloud.

Escalation and infrastructure-level work

Because Metrabyte runs its own hardware, escalation reaches the team that actually manages the machines: reply to a ticket to request a senior handover with your ticket number and business impact, talk to billing directly for billing disputes, and engage the solutions team for larger infrastructure needs such as dedicated servers, colocation, or OpenStack.